Customer Service
Your satisfaction is very important to us. If you are not completely pleased with your purchase, simply return it. We promise to cheerfully and promptly exchange the item or send you a refund. Please contact us if you have any questions regarding the return process.
- Upon receiving your order, please verify the contents immediately against the items marked as shipped on the top section of this form. If you did not receive the correct items, received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
- Most items may be returned at any time within three months of purchase for exchange, refund or credit. Personalized items can only be returned only if the result of our error or manufacturing defect.
- Returns made for reasons other than damage, defect, or our error must be returned postage prepaid. C.O.D. returns will be refused. Please insure the package and obtain a receipt from the carrier as proof of return. Refunds will be made in the same manner in which the order was placed. Please allow 2-3 weeks for processing.
We currently charge a flat rate of $9.95 for standard shipping and handling within the United States. In most cases, packages are sent via USPS Priority Mail with delivery confirmation. Expedited shipping is available (via Express Mail) inside the U.S. for a flat rate of $23.00. Priority Mail is usually delivered in about three days after shipping, while Express Mail usually arrives two days after shipping. Please allow 2-3 extra days for shipping during July and August. Orders shipped outside the U.S. start at $11.95 for shipping and handling.
Please feel free to contact us by phone (888-94-BLACK) or by email (customerservice@concertblack.com) with any questions you might have, or complete the form below.