Customer Service

Returns

Your satisfaction is very important to us. If you are not completely pleased with your purchase, simply return it. We promise to cheerfully and promptly exchange the item or send you a refund. Please contact us if you have any questions regarding the return process.

  • Upon receiving your order, please verify the contents immediately against the items marked as shipped on the top section of this form. If you did not receive the correct items, received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
  • Most items may be returned at any time within three months of purchase for exchange, refund or credit. Personalized items can only be returned only if the result of our error or manufacturing defect.
  • Returns made for reasons other than damage, defect, or our error must be returned postage prepaid. C.O.D. returns will be refused. Please insure the package and obtain a receipt from the carrier as proof of return. Refunds will be made in the same manner in which the order was placed. Please allow 2-3 weeks for processing and include any paperwork documenting your transaction.
Shipping Information

We currently charge weight-based shipping rates starting at $5.25 for standard shipping and handling within the United States. In most cases, packages are sent via USPS Priority Mail with delivery confirmation. Expedited shipping is available via Express Mail inside the U.S., and is also weight-based (starting at $23.00). Priority Mail is usually delivered in about three days after shipping, while Express Mail usually arrives two days after shipping. Your order may take 2-3 additional days to process before it is shipped.

Orders shipped outside the U.S. are currently charged a flat rate of $29.95 for shipping and handling and are usually sent via USPS International Priority Mail, or in the case of Canadian packages, UPS Ground. UPS Ground to Canada usually takes 6 - 7 business days. If you have concerns, please email us and allow time for our response to get to you and for us to receive confirmation back before shipping. International Expedited Shipping is very expensive (often $100 US plus) and we will use it only with your authorization and credit card #, given over the phone. Our number is 435-462-5225; you may need to use the US International calling code procedure.

Questions and Customer Service

Please feel free to contact us by phone (888-94-BLACK or 888-942-5225) or by email (customerservice@concertblack.com) with any questions you might have, or complete the form below.

Address:
Concert Black
P.O. Box 122
Spring City, UT 84662
Telephone:
888-94-BLACK or 888-942-5225

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